Profile

Eva Bugaric

Eva Bugaric

Application Analyst

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Name:Eva Bugaric
Date of birth:
Address:Bracebridge, ON
Phone:
With over 12 years working experience in the Information Technology industry, I have developed a strong passion for taking problems and turning them into solutions. I have participated in many initiatives, some of which include automating manual tasks, engineering two systems to speak to each other and creating applications to fill in gaps in software functionality. I take pride in my work and strive to get things done in a smart, future-friendly efficient way. While I am not tinkering on my computer, one of my favourite hobbies is photography.

Qualifications

Proficient In The Following

  • C# .NET, JavaScript, ASP.NET, VB.NET, XML, HTML, MS SQL, ORACLE, Crystal Reports, Microsoft Visual Source Safe, Toad, SQL Server, Adobe Photoshop
  • Effective and accurate testing and debugging skills
  • Ability to work independently and in multi-functional teams
  • Excellent research and organizational skills
  • Committed to providing excellent customer service
  • Able to manage many responsibilities without compromising quality

Employment

08-15/17-Now

City of Burlington

Application Analyst & Web Administrator

  • Provide technical expertise in maintaining corporate wide critical applications - performing system upgrades, determining impact of new releases, developing new functionality, fine tuning configuration, integrations. Core systems include Class, AMANDA, ServiceDesk.
  • Identify and recommend opportunities to improve application usage and end user efficiencies by providing expertise on application capabilities, configuration and best practices.
  • Maintain application documentation (troubleshooting, known bugs, how-to's, dataflow/use case diagrams, infrastructure diagrams).
  • Work with end users to plan, create, test, and deploy business needs by translating business requirements into technical requirements.
  • Developed the e-commerce connector used for our online offerings to take in payment and update our core applications accordingly.
  • Develop and support system integration between applications using database/programming languages (e.g. ORACLE, SQL, C#, .NET, XML). Integrations include e-commerce and B2B.
  • Web Server Admin: IIS/Tomcat configuration and administration, responsible for maintaining many internal/external websites, source code, SSL, domain management.
  • Develop reports using Crystal Reports in both Oracle and SQL Server.
  • Engage with vendors for support, upgrades and escalation issues.
  • Provide technical support, develop user training and application documentation, and conduct training for staff.

2015-2017

City of Hamilton

Application Analyst & AMANDA Programmer

  • Provide technical expertise in maintaining the AMANDA application (People, Property, Permit, Planning, and Licensing).
  • Developing new functionality and workflows within AMANDA, fine tuning configuration and 3rd party integrations, experience working with BizTalk integrations.
  • Identify and recommend opportunities to improve application usage and end user efficiencies by providing expertise on application capabilities, configuration and best practices.
  • Maintain application documentation (troubleshooting, known bugs, how-to's, dataflow/use case diagrams, infrastructure diagrams, training materials).
  • Work with end users to plan, create, test, and deploy business workflow needs by translating business requirements into technical requirements.
  • Develop reports using Crystal Reports and Yellowfin Business Intelligence.
  • Engage with vendors for support, upgrades and escalation issues.
  • Provide technical support, develop user training and application documentation, and conduct training for staff.
  • Create communication pieces to keep our user base and management informed of new implementations, initiatives and issues.
  • Revamped the AMANDA Help Desk process and enhanced the existing application to better track and serve staff requests and incidents.

2015-2015

St. Joseph's Healthcare Hamilton

Application Analyst

  • Web development of custom built in-house applications using ASP .NET, C#, Javascript, JQuery, JSON and MS SQL Server.
  • Designed and developed a solution to replace a tedious and time consuming manual muti-stage process for product import (originally done in excel).
  • Maintain the Psychiatric Emergency application by coding new enhancements, change requests, bug fixes. Maintain user documentation and train users on new enhancements.
  • Work with staff to identify areas of need/pain points within an application, document these needs and design and build solutions to address them.

2006-2008

Turnford Systems Inc.

Web Developer

  • Develop and maintain custom developed web applications using Microsoft Visual Studio, ASP.NET, and C #, HTML, XML
  • Prepare and participate in the code promotion process to different environments (Development, UAT and Production).
  • Design and develop reports using Crystal Reports.
  • Participate in the scoping, estimation, design and decision making process (SDLC). Build functional and technical specs.
  • Produce technical and user documentation.

2005-Now

North Lake Design Lab

Owner - NorthLakeDesignLab.com

Since I first purchased a computer, I have always been interested in websites and coding, digital media and art. I've spent many sleepless nights teaching myself how to code in the early years so that I could build my own websites for my art work. I also taught myself how to use Photoshop to take advantage of all the interesting things you can create in a digital world.

I started North Lake Design Lab as a part time career where I create websites for clients and assist in online newsletter and social media management.

Education

2001 - 2005

Sheridan College

Systems Analyst - Graduated with Honours

This technical diploma included a 3 term co-op which provided crucial on-the-job experience. The main focus was to analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools, provide efficient and effective technical support and apply project management principles. Year end included working in teams as we designed an end-to-end computer system application for a real-world business client.

2011 - 2012

Learning Tree

Internet Information Services (IIS) 7.5 for Windows 2008
ITIL V3 Foundation Certificate in IT Service Management
2011

Sheridan College

Digital Photography Course Levels I & II
2010

CSDC Systems Inc.

AMANDA Product Support Specialist Certificate
1999 - 2001

Sheridan College

Applied Photography

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